Shipping Policy

Order Shipment Processing Rules

We implement a unified global order shipment processing standard for all orders placed on emberussale.com. After the customer completes order payment and the system confirms the payment successfully, our warehouse team will arrange product picking, inspection, packaging, and shipment within 1 to 3 business days. All Ember® patented temperature-controlled drinkware products will undergo strict quality inspection and secure packaging before shipment to avoid product damage during global transportation. The 1-3 business days shipment processing cycle is applicable to all orders worldwide, with no regional differences, holiday delays without special announcement, and all orders are processed in the order of payment completion to ensure fair and efficient order fulfillment.

Global Delivery Time & Scope Standard

All shipped orders follow a unified global delivery cycle of 6 to 12 business days, covering all domestic and international regional destinations without differentiated delivery time settings. Whether the delivery address is local or overseas, customers can receive their ordered products within the fixed 6-12 business days delivery cycle after order shipment. We cooperate with stable and professional global logistics service providers to ensure the stability and efficiency of cross-border and local delivery. The whole logistics process can be tracked in real time, and customers can check the delivery progress through the order system or consult customer service for logistics information at any time, bringing transparent and reliable delivery experience.

Shipping Cost & Service Explanation

Our website provides permanent worldwide free shipping services for all product orders, with no minimum order amount limit and no hidden shipping charges. All orders of Ember® temperature controlled mugs, travel mugs, tumblers, and baby bottle systems enjoy zero shipping fees globally. All order settlements are based on the unified USD currency standard, and all shipping-related service rules are globally unified. We do not provide additional expedited shipping services, and all orders uniformly follow the fixed 6-12 business days delivery cycle. We optimize logistics packaging and transportation routes for a long time to reduce transportation risks and ensure that all global customers can enjoy free, efficient, and stable shipping services.