Privacy Policy

Information Collection Scope & Collection Purpose

This Privacy Policy clarifies how emberussale.com collects, uses, and protects user personal information during user visits, browsing, and purchasing activities on our website. We only collect necessary user information that is directly related to order fulfillment and service provision, including user name, contact email, shipping address, billing information, and order record information. All collected information is solely used for completing order confirmation, product shipment, logistics delivery, after-sales service processing, and customer service communication. We will never collect irrelevant personal sensitive information, nor will we obtain user private information through hidden or unauthorized means, fully respecting user privacy rights during every interaction process.

Information Usage & Storage Rules

All user personal information we collect will be used in a standardized and limited range. We use user contact information to send order confirmation emails, shipment notification emails, delivery progress updates, and after-sales processing feedback. We use shipping address information to accurately complete global product delivery and avoid logistics errors. We use order record information to sort out user consumption demands, optimize our product collection display and website service experience, and improve the matching degree between Ember® temperature-controlled drinkware products and user needs. All user information is stored in encrypted and secure server systems, with strict access restrictions to prevent unauthorized viewing, copying, and leakage of user information.

Information Protection & User Rights

We attach great importance to user personal information protection and implement multiple technical and management measures to safeguard user privacy security. We will not sell, rent, or transfer user personal information to any third-party commercial institutions without explicit user permission. We only share necessary logistics information with designated logistics service providers solely for the purpose of completing product delivery. Users have the right to inquire, check, and request the deletion of their personal information stored on our website. We will actively cooperate with user legitimate privacy requests and complete information processing operations within a reasonable time. We regularly update our privacy protection measures to adapt to network security changes and maintain long-term and stable user privacy protection effects.